Privacy Policy for Garmined

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Last Updated: 2025.09.22

Garmined (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when interacting with our website (www.garmined.com), purchasing our GPS-enabled products (e.g., sports/fitness trackers, marine navigation systems, aviation tools), or engaging with our customer service. By using our services or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide, improve, and personalize our products and services, and to ensure compliance with legal requirements. The types of information we collect include:

1.1 Personal Information You Provide Voluntarily

  • Account & Purchase Details: When you create an account, place an order, or contact customer service, we may collect your name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, payment information (e.g., credit card details, processed through third-party payment providers), and order history.
  • Communication Preferences: Information about how you prefer to receive updates (e.g., email newsletters, product alerts) and your feedback from surveys or support interactions.

1.2 Information Collected Automatically

  • Website Usage Data: When you visit our website, we may collect non-personal information such as your IP address, browser type, device model, operating system, pages visited, time spent on the site, and referral source (e.g., search engines). This data is collected via cookies, web beacons, and similar tracking technologies (see Section 2 for details on cookies).
  • Product Usage Data (for GPS-Enabled Devices): If you use our GPS products (e.g., sports watches, marine navigators), we may collect data generated by the device to improve performance and personalize your experience. This includes:
  • Location data (e.g., routes tracked, waypoints) – only with your explicit consent (you can disable location tracking in your device settings).
  • Device performance data (e.g., battery life, software version, error logs) to troubleshoot issues and roll out updates.
  • Usage patterns (e.g., which features you use most) to enhance product design.

2. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, pixel tags) to:

  • Enable basic website functionality (e.g., remembering your login status, saving shopping cart items).
  • Analyze website traffic and user behavior to improve site performance and content.
  • Personalize your experience (e.g., showing product recommendations based on your browsing history).

You can manage cookie preferences through your browser settings: most browsers allow you to block or delete cookies, but disabling essential cookies may limit your ability to use certain features of our website (e.g., completing purchases).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Fulfill Orders: Process your purchases, arrange shipping, send order confirmations, and handle returns/refunds.
  • Improve Products & Services: Analyze usage data (including GPS device data) to enhance product performance, develop new features, and address customer needs (e.g., fixing software bugs, optimizing battery life for fitness trackers).
  • Provide Customer Support: Respond to your inquiries, troubleshoot issues with your products or account, and follow up on feedback sent to [email protected].
  • Communicate With You: Send important updates (e.g., product recalls, software update notifications), marketing communications (e.g., newsletters about new GPS products for sports or aviation) – you can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us.
  • Ensure Security: Detect and prevent fraud (e.g., unauthorized purchases), protect our website and devices from cyber threats, and comply with anti-spam or anti-money laundering laws.
  • Legal Compliance: Respond to lawful requests from government authorities (e.g., subpoenas) and comply with applicable laws (e.g., data protection regulations like GDPR, CCPA).

4. How We Share Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

4.1 Trusted Third-Party Service Providers

We work with third parties to deliver services on our behalf, and we share information only as needed for them to perform their roles. These providers are contractually required to protect your data and may not use it for other purposes. Examples include:

  • Payment Processors: To securely process credit card payments (we do not store full payment details; this is handled by providers like Stripe or PayPal).
  • Shipping Partners: To deliver your orders (we share your name and shipping address with carriers like UPS or FedEx).
  • Analytics Providers: To analyze website and product usage data (e.g., Google Analytics, which uses data in compliance with its own privacy policy).
  • Customer Support Tools: To manage communications (e.g., email platforms used to respond to [email protected] inquiries).

4.2 Legal & Safety Reasons

We may share your information if required by law (e.g., to comply with a court order) or to protect the safety of our users, employees, or the public (e.g., investigating fraud or addressing product safety issues).

4.3 Business Transfers

If Garmined is involved in a merger, acquisition, or sale of all or part of its assets, your information may be transferred to the new owner – but this will be subject to a privacy policy consistent with this one.

5. How We Protect Your Information

We implement technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data (e.g., payment information, location data) during transmission (via SSL/TLS) and storage.
  • Access controls that limit who within our organization can view your information (only employees with a legitimate business need).
  • Regular security audits and updates to our website, devices, and software to address vulnerabilities.
  • Training for employees on data protection best practices and compliance with privacy laws.

While we take reasonable steps to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security, but we will always act in good faith to address any breaches promptly (see Section 8 for breach notification procedures).

6. Your Rights Regarding Your Information

Depending on your location (e.g., EU/EEA for GDPR, California for CCPA), you may have the following rights regarding your personal information. To exercise these rights, contact us at [email protected] with your request:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a wrong shipping address).
  • Deletion: Request that we delete your personal information (subject to legal obligations, e.g., we may need to retain order history for tax purposes).
  • Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., your GPS route data from a fitness tracker) to transfer to another service provider.
  • Opt-Out of Marketing: Unsubscribe from marketing emails or SMS (you can also do this via the “unsubscribe” link in our emails).
  • Withdraw Consent: If you previously consented to location tracking or other data collection (e.g., product usage data), you can withdraw consent by adjusting your device settings or contacting us.

We will respond to your request within a reasonable timeframe (as required by law, e.g., 30 days under CCPA) and may ask for verification of your identity to protect your information from unauthorized requests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Account & Purchase Data: Retained for 7 years after your last order (to comply with tax and accounting laws) or until you request account deletion.
  • Website Usage Data: Retained for 12 months (unless you request deletion).
  • GPS Product Data: Retained for as long as you use the device (or until you disable tracking) plus 6 months for troubleshooting purposes.

Once retention is no longer necessary, we securely delete or anonymize your information (so it can no longer be linked to you).

8. Breach Notification

In the event of a data breach that poses a risk to your privacy (e.g., unauthorized access to your email or location data), we will notify you and relevant regulatory authorities (as required by law) within the timeframe specified by applicable regulations (e.g., 72 hours under GDPR). Notifications will include details of the breach, steps you can take to protect yourself, and how we are addressing the issue.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., partner brands, payment processors). This Privacy Policy does not apply to these third parties – we recommend reviewing their privacy policies before providing any information to them. We are not responsible for the privacy practices or content of third-party sites.

10. Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will delete it immediately. Parents or guardians who believe their child has provided information to us can contact us at [email protected] to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of the policy and post the updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

If changes are significant (e.g., new uses of your location data), we will notify you via email (to the address associated with your account) or a prominent notice on our website before the changes take effect.

12. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will respond to your inquiry as soon as possible (typically within 5-7 business days).