Shipping Policy for Garmined

Last Updated: 2025.09.22

At Garmined, we understand that timely, reliable delivery of your GPS-enabled products—whether for sports & fitness, marine navigation, automotive use, or aviation—is critical to your experience. This Shipping Policy outlines our commitment to global free shipping, delivery timelines, order processing, and logistics support, so you know exactly what to expect when you shop with us. By placing an order with Garmined, you agree to the terms below.

1. Global Free Shipping Guarantee

Garmined offers 100% free standard shipping on all orders worldwide, with no minimum purchase requirement. This includes:

  • All GPS product categories: Sports & fitness trackers, outdoor recreation devices, marine navigation systems, automotive tools, and aviation equipment.
  • No hidden fees: We do not charge additional costs for international shipping, handling, or carrier surcharges.

Note: While Garmined covers shipping costs, some countries may impose local import taxes, customs duties, or fees. These charges are the sole responsibility of the recipient and will be collected by the local customs authority or delivery carrier upon receipt of the package.

2. Order Processing & Fulfillment

2.1 Processing Timeline

After you place an order and your payment is successfully verified (typically within 1–2 hours for credit card/PayPal payments), our team will process your order as follows:

  • Standard Processing: Orders are fulfilled and prepared for shipping within 1 business day (Monday–Friday, excluding major holidays: New Year’s Day, Christmas Day, Thanksgiving Day, and Independence Day).
  • Order Confirmation: You will receive two emails:
  1. An immediate order acknowledgment to confirm we’ve received your request.
  2. A shipping confirmation (with a unique tracking number) once your order is dispatched from our warehouse.

2.2 Product Availability & Backorders

  • In-Stock Items: Most products marked “In Stock” on the website are ready for immediate fulfillment and will ship within 1 business day.
  • Backordered Items: If a product is out of stock (marked “Backorder” on the product page), we will notify you via email within 24 hours of order placement. We will provide an estimated restock date (typically 3–7 business days) and offer two options:
  1. Wait for the product to restock (we will ship it within 1 business day of restocking, with free shipping as usual).
  2. Cancel the order for a full refund (processed within 5–10 business days, per our Refund Policy).

3. Delivery Timelines

3.1 Standard Delivery (Global)

Regardless of your location (domestic U.S. or international), standard delivery takes up to 5 business days from the date your order is shipped. This timeline applies to:

  • U.S. domestic orders (delivered via UPS Ground or FedEx Home Delivery).
  • International orders (delivered via DHL Express or UPS International).

Example: If your order ships on Monday, you can expect delivery by Friday (excluding weekends and local holidays in your region).

3.2 Factors Affecting Delivery Time

While we strive to meet the 5-day delivery window, some factors beyond our control may cause delays:

  • Customs clearance: International orders may be held by local customs for inspection (typically 1–2 additional days).
  • Extreme weather: Natural disasters (e.g., hurricanes, snowstorms) or severe weather conditions may disrupt carrier operations.
  • Remote locations: Deliveries to rural or remote areas (e.g., small islands, mountain regions) may take 1–2 extra days.

If your order is delayed, we will notify you via email with updated delivery estimates and tracking information.

4. Order Tracking

4.1 How to Track Your Order

Once your order ships, you will receive a shipping confirmation email containing:

  • A unique tracking number (e.g., UPS: 1Z999AA10123456784, DHL: 96123456789).
  • A direct link to the carrier’s tracking page (e.g., ups.com/track, dhl.com/tracking).

To track your package:

  1. Click the link in the shipping confirmation email.
  2. Enter your tracking number on the carrier’s page.
  3. View real-time updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

4.2 Tracking Limitations

  • Tracking updates may take 24–48 hours to appear on the carrier’s website (after your order ships).
  • For international orders, tracking may show limited details until the package clears customs in your country.

5. Shipping Carriers

We partner with leading global carriers to ensure reliable, secure delivery of your GPS products:

  • U.S. Domestic: UPS and FedEx (for fast, ground-based delivery).
  • International: DHL Express and UPS International (for expedited, customs-cleared delivery).

The specific carrier is selected based on your location, package size, and product type (e.g., large marine GPS systems may ship via FedEx Freight, while small fitness trackers ship via UPS Ground). We do not offer carrier selection at checkout—our system automatically chooses the most efficient option for your order.

6. Address Changes & Order Modifications

6.1 Changing Your Shipping Address

If you need to update your shipping address after placing an order, contact our customer support team at [email protected] immediately. We can only modify the address if:

  • The order has not yet been shipped (check your order status via your Garmined account or order acknowledgment email).
  • You provide the full, corrected address (including street name, apartment/unit number, city, postal code, and country).

Once the order ships, we cannot change the address—you will need to contact the carrier directly to request a redirect (subject to the carrier’s policies and potential fees).

6.2 Canceling or Modifying an Order

To cancel or modify an order (e.g., add/remove a product), contact [email protected] within 24 hours of order placement. We can only process cancellations/modifications if the order has not yet been shipped. If the order has already shipped, follow our Refund Policy to return the product.

7. Lost or Missing Packages

7.1 How to Report a Lost Package

If your tracking information shows “Delivered” but you have not received your package, or if the package is in transit for more than 7 business days (beyond the 5-day delivery window), contact us at [email protected] within 10 days of the expected delivery date. Include:

  • Your order number.
  • Tracking number.
  • A brief description of the issue (e.g., “Tracking shows delivered, but package not received”).

7.2 Resolution for Lost Packages

We will investigate the issue with the carrier (typically within 2–3 business days) and offer a solution based on the outcome:

  • If the package is confirmed lost: We will send a free replacement (shipped within 1 business day) or issue a full refund (per our Refund Policy).
  • If the package is misdelivered: We will work with the carrier to redirect it to your address (no extra cost to you).

8. Changes to This Shipping Policy

Garmined reserves the right to update this Shipping Policy at any time to reflect changes in carrier rates, business practices, or legal requirements. The most current version will always be posted on our website (www.garmined.com/shipping-policy), with the “Last Updated” date at the top. Your continued use of our services or order placement after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

For questions about order processing, shipping status, or delivery issues, contact our customer support team:

  • Email: [email protected]
  • Response Time: 24 business hours (Monday–Friday, 9:00 AM–5:00 PM ET)

We’re dedicated to ensuring your GPS products arrive on time and in perfect condition—thank you for choosing Garmined.