Refund Policy for Garmined

Last Updated: 2025.09.22

At Garmined, we strive to ensure your satisfaction with every GPS-enabled product you purchase—whether it’s a sports & fitness tracker, marine navigation system, automotive tool, or aviation device. This Refund Policy outlines the terms, conditions, and processes for requesting and receiving refunds, aligning with our commitment to transparency and customer trust. By purchasing from Garmined, you agree to the provisions below.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: The request is submitted within 60 days of the product’s delivery date (confirmed via your order tracking information or delivery receipt).
  • Product Condition: The product is unused, undamaged, and returned in its original packaging—including all accessories (e.g., charging cables, user manuals, GPS mounting kits) and original tags/labels.
  • Proof of Purchase: You provide a valid order number (found in your order confirmation email) or receipt, linking the product to your Garmined purchase.

Exceptions to Eligibility

Refunds will NOT be approved for:

  • Products that have been used, modified, or damaged due to improper use (e.g., a marine GPS exposed to water beyond its stated waterproof rating).
  • Products returned without original packaging or missing essential accessories.
  • “Final Sale” items (clearly marked on the product page at the time of purchase) unless the item arrives defective or damaged.
  • Products purchased from third-party retailers (e.g., authorized resellers, marketplaces)—refunds for these must be requested directly from the original seller.

2. How to Request a Refund

Follow these steps to initiate a refund:

Step 1: Contact Garmined Customer Support

Reach out to our team via email at [email protected] with the following details:

  • Your full name and registered email address (linked to your Garmined account, if applicable).
  • Your 8-digit Garmined order number (e.g., GMN-2025-1234).
  • The product name, model number, and quantity being returned.
  • A brief explanation of why you’re requesting a refund (e.g., “Changed mind,” “Product doesn’t meet needs”).
  • (If applicable) Photos or videos of defective/damaged products (to expedite review).

Step 2: Receive Return Authorization

Our customer support team will review your request within 2 business days. If approved:

  • We will send a Return Merchandise Authorization (RMA) number to your email. This number must be clearly printed on the outside of your return package—packages without an RMA number will be rejected.
  • We will also provide a pre-paid shipping label (valid for 7 days) and detailed return shipping instructions (e.g., preferred carrier, drop-off locations). Garmined covers all return shipping costs worldwide—you will not be charged for sending the product back.

Step 3: Ship the Product Back

Package the product securely with the RMA number visible, attach the pre-paid label, and ship it to the Garmined return warehouse address provided in your authorization email. We recommend retaining the shipping receipt or tracking number for your records, as this allows you to monitor the package’s delivery status.

3. Refund Processing Timeline

Once we receive and inspect your returned product, we will process your refund as follows:

Step 1: Inspection of Returned Product

Upon delivery to our warehouse, our team will verify:

  • The product’s condition (unused, undamaged, original packaging).
  • The presence of all accessories and the RMA number.
  • The product’s authenticity (to prevent returns of counterfeit or non-Garmined items).

This inspection typically takes 1–2 business days.

Step 2: Refund Initiation

If the product passes inspection, we will initiate the refund to your original payment method within 24 hours of inspection approval. You will receive a confirmation email once the refund is sent, including a reference number for your records.

Step 3: Refund Credit to Your Account

The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/Debit Cards: 5–7 business days (varies by card issuer).
  • PayPal: 3–5 business days.
  • Bank Transfers: 7–10 business days.

Note: Garmined is not responsible for delays caused by your payment provider’s processing times. If you do not see the refund after the above timeframe, contact your bank or payment service directly for updates.

4. Special Cases: Defective or Damaged Products

If you receive a product that is defective (e.g., a fitness tracker that fails to sync GPS data) or damaged during shipping (e.g., a cracked screen on an automotive GPS), we offer expedited support:

Eligibility

You must notify us within 7 days of delivery (not 60 days) to qualify for expedited handling.

Process

  • Contact support at [email protected] with photos/videos of the defect/damage and your order details.
  • We may offer either:
  1. A full refund (processed as outlined in Section 3) with free return shipping, or
  2. A free replacement product (shipped within 1 business day of approval, with no additional cost to you).

If you choose a replacement, we will cover the cost of shipping the new product and provide a pre-paid label for returning the defective item.

5. Refund Amounts

The refund amount will be equal to the total amount you paid for the product(s) at the time of purchase, including any applicable taxes (e.g., sales tax for U.S. orders).

  • Shipping Costs: Since Garmined offers global free shipping, no shipping fees were charged to your order—thus, no shipping costs will be deducted from your refund.
  • Promotions/Discounts: If you used a discount code (e.g., “GMN20” for 20% off) to purchase the product, the refund will reflect the discounted price you paid (not the original retail price).

6. Canceling an Order for a Refund

If you wish to cancel an order before it ships (i.e., before you receive a “Shipping Confirmation” email), you may request a full refund:

  • Contact [email protected] with your order number and request to cancel.
  • If the order has not yet been processed, we will cancel it and initiate a refund within 1 business day.
  • If the order has already shipped, you will need to follow the return and refund process outlined in Sections 2–3.

7. Refund Disputes

If you disagree with a refund denial or delay, you may submit a dispute by replying to the initial refund decision email with:

  • Additional evidence (e.g., updated photos of the product, delivery confirmation) to support your claim.
  • A clear request for re-review.

Our customer support manager will re-evaluate your case within 3 business days and provide a final decision via email.

8. Changes to This Refund Policy

Garmined reserves the right to update this Refund Policy at any time to reflect changes in business practices or legal requirements. The most current version will always be posted on our website (www.garmined.com/refund-policy), with the “Last Updated” date at the top. Your continued use of our services or purchases after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

For questions about refunds, return status, or RMA numbers, contact our customer support team:

  • Email: [email protected]
  • Response Time: 2 business days (Monday–Friday, 9:00 AM–5:00 PM ET)

We aim to resolve all refund requests fairly and efficiently—thank you for choosing Garmined.